1. Introductory provisions

1.1. These General Terms and Conditions of the POLYFAZER service govern the contractual relationship for provision of the POLYFAZER service by the company Green24 Holding, a.s., with its registered office at Štětkova 1638/18 Praha 4, Postal Code 140 00, Identification No.: 03340457, Tax Identification No.: CZ 03340457, entered in the Commercial Register administered by the Municipal Court in Prague, Section C, File No. 19936 (hereinafter referred to as the “Provider”) and use of the POLYFAZER service by a legal entity or natural person (hereinafter referred to as the “User”).

1.2. The General Terms and Conditions govern the mutual rights and obligations of the Provider and the User and are available in their current wording electronically on the Provider’s website at www.polyfazer.cz.

2. Definition of terms

Service: The subject of the Service is the Provider’s commitment to enable the User, under the conditions set forth in these General Terms and Conditions, to charge electric vehicles at POLYFAZER charging stations located in the Czech Republic.

Charging Stations: POLYFAZER electric-vehicle charging stations operated by the Provider. A list of charging stations and a charging socket type for connecting an electric vehicle are provided in the Application and on the Provider’s website.

Application: Application for mobile devices connected to the internet (smartphones, tablets, etc.), which enables charging of electric vehicles at Charging Stations. The application is available for download free of charge from the provider of the operating system of the User’s device (e.g. App Store, Google Play)

Price of charging: The price of charging an electric vehicle at a POLYFAZER Charging Station is set forth in the pricelist at www.polyfazer.cz and in the Application.

3. Conditions for provision of the POLYFAZER service

3.1. The legal relationship between the Provider and the User is governed by:

3.1.1. These General Terms and Conditions
3.1.2. The process described in the application and on the website at www.polyfazer.cz
3.1.3. Act NO. 89/2012 Coll., the Civil Code, as amended
3.1.4. If the User is a consumer, Act No. 634/1992 Coll., on Consumer Protection, as amended

3.2. In order to use the Service, the User must have the Application installed and an established User Account.

3.3. By establishing a User Account, the User expresses agreement with these Terms and Conditions.

3.4. Use of the Service commences when:

a) the User connects an electric vehicle to a Charging Station
b) the User selects the location of a Charging Station via the Application
c) the User selects “charge” and chooses the type of Payment in the Application.

4. Billing and payment conditions

4.1. The Provider shall issue a simple, electronic tax document for the utilised Service upon completion of charging.

4.2. Tax documents shall be provided to the User in electronic form in the customer section of the Provider’s website.

5. Personal Data Protection

5.1. The User acknowledges that the Provider, as the controller of personal data, processes the provided personal data in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (hereinafter referred to as “GDPR”) and Act No. 110/2019 Coll., on the processing of personal data. The processing is carried out on the basis of a legal title, in particular the User’s consent, the performance of the contract or the legitimate interest of the Provider. The User has the right to be informed about the processing of his/her personal data, in particular about the purposes, legal basis, storage period and recipients of the data.
The User further has the following rights:

• the right of access to personal data,
• the right to rectification of inaccurate data,
• the right to erasure of personal data (“right to be forgotten”),
• the right to restriction of processing,
• the right to data portability,
• the right to object to processing,
• the right to withdraw consent to processing at any time, without affecting the lawfulness of processing based on consent given before its withdrawal.

5.2. The User may at any time withdraw consent to the sending of commercial communications (newsletters, marketing offers, etc.) by sending an e-mail to the address obtained in connection with the registration or in another appropriate manner specified by the Provider. Withdrawal of consent is as easy as giving it and does not affect the lawfulness of processing carried out before its withdrawal. After withdrawal of consent, the Provider will cease to send commercial communications unless there is another legal basis for sending them.

6. Complaints, refunds, cancellation

6.1. Complaints and refunds pertaining to provision of the Service are governed by the generally binding legal regulations (Act NO. 89/2012 Coll., the Civil Code, as amended, and Act No. 634/1992 Coll., on Consumer Protection, as amended).

6.2. The contact for registering complaints and refunds is reklamace@polyfazer.cz

7. 3rd party services like Google and Facebook

7.1. You may decide to create a Polyfazer account using an 3rd party service, such as Google or Facebook. Polyfazer requests your email address or another unique identifier only in order to help with the account creation process. Polyfazer will not collect or share any personal data obtained from these services.

8. Final provisions

8.1. Means of remote communication (particularly the internet) are used in the provision of the Service. Costs arising in association with the use of such means of communication (primarily the costs of connecting the Application to the internet) shall be paid by the User according to the pricelist of the User’s provider of electronic communication services.

8.2. Correspondence pertaining to provision of the Service shall be conducted in written form, sent either by e-mail, SMS, registered post or personal delivery.

8.3. In the case of inquiries pertaining to technical matters, it is possible to contact support@polyfazer.cz or call +420 800 313 130.

8.4. User can request the deletion of their data held by the Polyfazer application by contacting support at support@green24.cz or by calling +420 800 313 130.

8.5. These General Terms and Conditions are valid from 24 March 2026.

POLYFAZER · CPO TERMS

Polyfazer CPO Network Operating Terms

Green24 Holding, a.s., with registered office at Štìtkova 1638/18, Nusle, 140 00 Prague 4, Czech Republic, Company ID: 03340457, VAT ID: CZ03340457, registered in the Commercial Register maintained by the Municipal Court in Prague, Section B, File 19936, e-mail: green24@green24.cz, data box: ygxncsq.

(hereinafter the “Provider”)

These Polyfazer CPO Network Operating Terms (hereinafter the “CPO Terms”) supplement the Service Agreement / POLYFAZER Licence Agreement concluded between the Provider and the Client (hereinafter the “Agreement”) and govern the conditions under which the Provider makes the Client’s charging stations available through the Hubject platform and any other roaming platforms to third-party e-Mobility Service Providers (eMSPs).

The CPO Terms are issued in accordance with Article 1.10 of the Agreement as an update to the Polyfazer application documentation. The CPO Terms do not constitute an amendment to the Agreement; they represent an offer of an additional optional Polyfazer feature, which the Client accepts by tacit consent (by continuing to use the Services) upon expiry of the notification period set out below, unless stipulated otherwise herein.

a)       Polyfazer CPO Network – the aggregate of charging stations of the Provider’s Clients that are managed through the Polyfazer application and made available by the Provider to third-party eMSPs through roaming platforms.

b)       Hubject – the roaming platform operated by Hubject GmbH, through which the Provider interconnects the Polyfazer CPO Network with third-party eMSPs.

c)       eMSP (e-Mobility Service Provider) – a third party that provides end users with access to charging services through its own digital platforms (mobile applications, RFID cards, etc.).

d)       Client Price per kWh – the charging price set by the Client in the Polyfazer application for the relevant charging station, excluding VAT.

e)       Unified Hubject Price – the price at which the Provider sells electricity and related services to third-party eMSPs through the Hubject platform. The Unified Price is set by the Provider separately for the Polyfazer CPO Network and need not correspond to the Client Price per kWh of any individual station.

a)       As part of the development of the Polyfazer application, the Provider makes the Clients’ charging stations available to third-party eMSPs through the Hubject platform. The Client acknowledges that, under this commercial arrangement, the Provider acts vis-à-vis Hubject and third-party eMSPs as the charging infrastructure operator (Charge Point Operator, CPO) in its own name and on its own account.

b)       In accordance with the requirements of the Hubject platform, the Provider sets the Unified Hubject Price. The Unified Price is common to the entire Polyfazer CPO Network, or to its defined segments (e.g. by connector type, power output or location), and may deviate from the Client Price per kWh either upwards or downwards.

c)       In its relationship with the Client, the economic model remains unchanged: the Provider purchases electricity and the related charging service from the Client at the Client Price per kWh set by the Client in the Polyfazer application, regardless of the level of the Unified Hubject Price. Any difference between the Unified Hubject Price and the Client Price per kWh (whether positive or negative) is borne solely by, or accrues solely to, the Provider.

d)       The Provider is not obliged to disclose the Unified Hubject Price to the Client in advance; however, the Client has the right to be informed, upon request, of the Unified Price currently set for its station. The amount of the Client’s revenue from each roaming session is determined exclusively by the Client Price per kWh and the volume of electricity delivered, and not by the Unified Price.

e)       The Client acknowledges that third-party eMSPs set the end-user prices independently and neither the Provider nor the Client is entitled to influence such prices. The end-user price charged by an eMSP may therefore differ from both the Client Price per kWh and the Unified Hubject Price.

a)       Revenues from charging sessions carried out through Hubject are collected by the Provider from Hubject or from the relevant eMSP, in the Provider’s own name and on its own account, on the basis of the wholesale settlement issued in accordance with the rules of the Hubject platform.

b)       The Provider shall account to the Client for the purchase of electricity and related services in respect of charging sessions carried out through Hubject in an amount equal to the product of the volume of electricity delivered and the Client Price per kWh. Accounting is performed monthly and is made available to the Client in the Polyfazer application.

c)       Payment in favour of the Client is made within 14 days of the end of each calendar month to the Client’s bank account specified in the Agreement. The Provider is entitled to set off its claim for the Services against the Client’s claim for payment for the purchase of electricity.

d)       Tax regime: for charging sessions carried out through Hubject, the Provider issues tax documents to Hubject/eMSPs in its own name. The Client issues a tax document to the Provider for the amount corresponding to the purchase of electricity under point (b) above, following the procedure set out in the Polyfazer application (self-billing or billing support).

a)       The Client’s charging station connected to the Polyfazer application will be made available through Hubject automatically, unless stipulated otherwise. At any time, the Client may opt out any specific charging station from Hubject roaming in the Polyfazer application, or opt it back in.

b)       The Client acknowledges that a permanent opt-out of all its stations from Hubject roaming does not affect its obligation to pay the fee for the Services under the Agreement.

c)       The Provider is responsible for the technical interconnection with the Hubject platform, for the management of communication protocols, and for the level of availability within the meaning of Article 5.1 of the Agreement. The Provider is not liable for outages on the side of Hubject or third-party eMSPs.

d)       End-user complaints concerning a charging session carried out through Hubject are handled primarily by the relevant eMSP. The Provider handles technical complaints at the network level and, to the extent necessary, requires the Client’s cooperation (e.g. the provision of operational data from the station).

a)       In the Hubject roaming mode, the Provider does not collect, process or store personal data of end users (drivers); such data is processed exclusively by the relevant eMSP.

b)       In the relationship between the Provider and the Client, the processing of personal data is governed by the existing Agreement and by the relevant legal regulations, in particular Regulation (EU) 2016/679 (GDPR) and Act No. 110/2019 Coll.

a)       These CPO Terms are notified to the Client through the Polyfazer application, by e-mail or by any other suitable means, at least fourteen (14) days prior to their effective date.

b)       Rejection of the CPO Terms: if the Client does not agree with these CPO Terms, the Client is entitled (i) to opt out all of its charging stations from roaming in the Polyfazer application, in which case the Agreement shall remain in force in its entirety without application of these CPO Terms to its stations, or (ii) to terminate the Agreement pursuant to Article 4.3 of the Agreement, in which case the three-month notice period shall apply mutatis mutandis.

c)       If the Client takes neither of the steps under point (b) above and continues to use the Services after the effective date of these CPO Terms, the Client shall be deemed to have accepted these CPO Terms and to have undertaken to comply with them.

d)       In the event of a conflict between the provisions of the Agreement and these CPO Terms, the Agreement shall prevail. These CPO Terms do not change the Client’s fee for the Services under the Price List or the fundamental economic model under Article 4.5 of the Agreement.

e)       The Provider is entitled to amend these CPO Terms; for any such amendment, the procedure under Article 4.3 of the Agreement shall apply mutatis mutandis, i.e. a notification with three months’ advance notice and the Client’s right to terminate the Agreement in case of disagreement.

f)        These CPO Terms are governed by the laws of the Czech Republic. The competent court shall be the court having subject-matter and territorial jurisdiction according to the registered office of the Provider.

Validity and Effectiveness

These CPO Terms were issued on 22 April 2026 and take effect on 6 May 2026. They are published in Czech and English; in the event of any discrepancy, the Czech version shall prevail.